If we do not have your door opener listed, please submit a ticket using the Help menu in the lower right corner of your screen.
We will respond within 24 hours to let you know if your specific garage door opener is compatible with Tailwind.
If your garage door opener has a yellow “Learn” button it contains Security+ 2.0 technology and will require our Security+ 2.0 adaptor. Please note this does not apply to the Liftmaster 8500 model. The Liftmaster 8500 requires special installation procedures. Please contact us at email@example.com if you have this particular garage door opener.
HOW CAN I TELL IF TAILWIND WILL WORK WITH MY GARAGE DOOR OPENER?
Tailwind has been designed to work with virtually all garage door openers old and new. If your door opener has a button mounted on your garage wall, and you have a safety mechanism that detects obstruction (typically this is an invisible beam of light across the door), it should work. Some newer garage door openers use proprietary signals between the wall button and the door opener. Any garage door opener with Chamberlain’s Security+ 2.0 is an example of this. An adaptor will be required for Tailwind to work with these types of openers. Please contact us if you have any questions.
WHY DOES THE TAILWIND APP ASK TO TRACK MY LOCATION?
The app needs to know when you are coming home and when you are leaving so it can automatically open or close your garage door for you. You can always turn off these features in the app. If you turn them off, there’s no need for the app to track your location. However, automating your garage door so that it simply opens when you arrive home, and closes automatically if you forget to close it when you leave are two really great features you would lose if you decide not to allow the app to track your location. You should also know that we don’t track your location. Nothing about your location comes back to us because that's not just wrong, it's creepy. The app on your phone simply needs to know when it should send the command to open or close your door. Your location information is not used for anything more than this. Period.
WHAT IS THE RANGE OF TAILWIND?
The range is really a function of your wireless router. In our testing we’ve found that the range of Tailwind meets or exceeds the range of typical wifi routers. If you want to know if Tailwind will work in your garage, simply take your smart phone to that location and see if you have wifi. If you do, Tailwind should work there.
DO I NEED A HUB OR A BRIDGE?
No. Tailwind works directly with your home’s wifi router.
WHAT HAPPENS IF MY INTERNET GOES DOWN?
Adding Tailwind to your garage door opener does not disable any existing methods for opening / closing your garage door(s). If your internet goes down for a while it will temporarily disable your Tailwind device, but you will still be able to open and close your garage door(s) the old fashioned way.
WE HAVE 3 VEHICLES AND 3 GARAGE DOORS. HOW DOES TAILWIND HANDLE THAT?
In the Tailwind app, you assign vehicles to garage doors. If you previously turned on the auto open / close features, Tailwind will sense which vehicle you (or your approved family members) are driving by sensing the vehicle Bluetooth connection or the optional Tailwind Vehicle Sensor (TVS), and open / close the correct door. Yes, it's pretty cool
DO I NEED A TAILWIND VEHICLE SENSOR (TVS) FOR MY VEHICLE?
If you have an iPhone or a vehicle that does not have Bluetooth, you will require a Tailwind Vehicle Sensor (TVS) if you want the convenience of having Tailwind automatically open / close your garage door as you come and go. If you have an Android phone that has been paired with your vehicle's bluetooth, you do not need a Tailwind Vehicle Sensor. Tailwind senses the bluetooth connection between your Android phone and your vehicle.
TAILWIND AUTOMATICALLY OPENS MY GARAGE AS I APPROACH. SO WHAT HAPPENS IF SOMEONE STEALS MY PHONE?
Well, that would suck because you would need to buy a new phone - but even if the thief knows where you live, your garage door is not going to open for them. Unlike all other solutions on the market, Tailwind is unique because it requires your phone and your vehicle together for automated operation. Plus, you're always in control. You can turn this feature on/off at any time.
HOW MANY GARAGE DOORS CAN I CONTROL AND MONITOR WITH EACH TAILWIND?
Each Tailwind iQ3 module can control and monitor up to 3 garage doors. It ships with 1 garage door wiring kit. To control more doors, just add the appropriate number of door kits to your order. So, for example, if you have a 2 car garage you will want to order 1 additional door kit. If you have a 3 car garage you will want to order 2 additional door kits.